Refund policy

One-time purchases

You may request a refund within the refund window shown for your purchased plan version if none of its Generation, Quick, or Deep quota has been consumed. The launch default is seven days; the terms shown at purchase govern your order. Eligibility is checked against the server-side usage ledger, not just whether a report was opened.

Subscriptions

Contact Support to request cancellation of future renewal. Monthly subscriptions do not ordinarily receive prorated refunds for an unused part of a period. Applicable mandatory consumer rights are not excluded.

Errors and unavailable results

Duplicate charges, payment errors, and a project whose candidates cannot be analysed can be submitted for individual review. A request is not an automatic approval.

Request and confirmation

Open an authenticated support ticket with the payment reference and reason. Do not include card details. Payments and approved refunds are handled through Creem. A request remains pending until confirmed; bank processing time varies.

Refunded or disputed paid rights may no longer permit new analysis. Existing reports remain read-only unless you request deletion.